La dirección AMANECER, unidad de estancia diurna para la atención al mayor, ha decidido e impulsado la implantación de un Sistema de Gestión de la Calidad basado en la norma UNE-EN ISO 9001. La implantación de este sistema de gestión ofrece a nuestros usuarios y a otras partes interesadas las máximas garantías de calidad y satisfacción, así como evidencia de nuestro compromiso en la calidad en la atención al usuario.

The management system of AMANECER has the following scope: Daytime care unit for the elderly "El amanecer", which includes: psychological and social care, health and physiotherapeutic care, psychostimulation, occupational therapy, basic care (food, hygiene, transportation).

The management system is based on basic valuesissued by the Directorate of AMANECER described below.

• Set the necessary measures and resources to guarantee the individuality, privacy, wellbeing, peace of mind and generally, dignity of ours users.

• To improve the quality of life of our users and their families, ensuring their social, legal, and economic rights.

• To meet all the needs of our users, making them feel that they are satisfied with our service and, to the best of our ability, anticipate your expectations, all this by means of sufficient and appropriate manual and material means.

• To make it known to all the staff of the organisation the responsibility they have in their job, as a fundamental and indispensable part of our performance.

• To be a reference in our sector, and that we are recognised for our service and quality assurance.

• Applying the value of continuous improvement, ya que se trata de la forma más efectiva de mejorar de la calidad de nuestro servicio y la eficiencia de nuestros procesos.

• Commitment to fulfilling the legislation in force applicable, paying particular attention to the legislation of our sector.

Además de estos objetivos estratégicos, se establecen anualmente, siempre en concordancia con ellos, unos objetivos concretos, cuyo seguimiento y logro permitan valorar la eficacia del Sistema de Gestión y la mejora continua de la entidad.

La Gerencia